This suggests so much that it is so important to choose the right partners for the job. Accenture has certainly made mistakes and I would presume that Hertz has a long contract to use Accenture as an outsourcing provider, so it may well not have been an option to use anyone else. But, what a farce.
Everyone has the ability to make mistakes, but you probably wouldn't hire a plumber to change your electrics. And I would think that the chances are that the actual work is being completed by people who have little understanding of the job they are supposed to be completing (and it appears maybe even the tools they are supposed to be using).
The extra frustrating things are that I am sure this will be used by people to suggest at why software projects fail; whereas, it is probably more symptomatic of a string of errors over project planning and understanding.
Everyone has the ability to make mistakes, but you probably wouldn't hire a plumber to change your electrics. And I would think that the chances are that the actual work is being completed by people who have little understanding of the job they are supposed to be completing (and it appears maybe even the tools they are supposed to be using).
The extra frustrating things are that I am sure this will be used by people to suggest at why software projects fail; whereas, it is probably more symptomatic of a string of errors over project planning and understanding.