As with every other business market, google has the design, technical and market reach resources to clean up. However, as with every other business market, they never will due to their mysterious aversion to providing
a) actual support
b) product lifespans that businesses can rely on
Their penchant for "surprise! sunset"ing major products that users rely on, and showing no reluctance to do this for business customers as well means only scrappy small players who feel like the cost differential or some specific feature is worth the threat of having to migrate one fine weekend.
Specifically in the chat/videochat domain, Google has released and sunsetted
gchat (to...)
google talk (to hangouts)
duo
allo
voice
Their sales and support approach to Meet hardware is also abysmal. If they sold hardware direct, supported it through an official channel, and had reasonable documentation around it, they would slay, especially for customers who already have G Suite. Instead, it’s a confusing web of resellers bundling off-the-shelf hardware.
a) actual support
b) product lifespans that businesses can rely on
Their penchant for "surprise! sunset"ing major products that users rely on, and showing no reluctance to do this for business customers as well means only scrappy small players who feel like the cost differential or some specific feature is worth the threat of having to migrate one fine weekend.
Specifically in the chat/videochat domain, Google has released and sunsetted
gchat (to...) google talk (to hangouts) duo allo voice