I'm the founder at Akia (https://akia.ai). We're using NLP to help hotels with the number of inbound they receive from guests who are coming on or staying on property.
Though I'm not personally a regular user, from what I've observed, the AI is able to very, very efficiently resolve a significant number of requests because a lot of the messaging is the same: "what's the wifi?" "bring me towels" "can i get my car?" etc.
The application of NLP for a niche industry has felt particularly appropriate for a small startup where in contrast, doing generic NLP really feels like a boil the ocean type strategy that makes more sense to those who have the resources (google/apple).
Though I'm not personally a regular user, from what I've observed, the AI is able to very, very efficiently resolve a significant number of requests because a lot of the messaging is the same: "what's the wifi?" "bring me towels" "can i get my car?" etc.
The application of NLP for a niche industry has felt particularly appropriate for a small startup where in contrast, doing generic NLP really feels like a boil the ocean type strategy that makes more sense to those who have the resources (google/apple).