I'm not sure how you square that against the reality that many companies specifically and obviously do not have humans backing up these things. Do you think Google has never heard of human support? When you have hundreds of millions of people clamoring for your products, ignoring several million -- regardless of what the issues might be -- is easy. These things literally do not show up on their radar, which is why stupid shit like posting to HN about it is required to get a basic level of service and fairness out of the system.
Their organization and priorities absolutely do not leave room for support for everyday people. There is zero evidence that they have any intentions of changing this, just like every other one of the past 20 years.
Their organization and priorities absolutely do not leave room for support for everyday people. There is zero evidence that they have any intentions of changing this, just like every other one of the past 20 years.