“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” - Bill Gates.
He didn't have a third rule that says "If there's no process, automating a new will expose your hubris" but it's implicit.
He didn't have a third rule that says "If there's no process, automating a new will expose your hubris" but it's implicit.