On: Alphabet Announces Fourth Quarter and Fiscal Year 2018 Results

[benologist]

They don't act like robots, they design auto-emailers because nobody is forcing them to support their customers. Google's support strategy is so deliberately-negligible they could substantially improve their tech support by acquiring Comcast.

[sfilargi → benologist]

Unless you are huge corp buying ads by the bucket you are not "really a Google customer", are you?

[kevinyun → benologist]

The Comcast part made me laugh. But yes, sadly even in my experiences, Comcast has better customer support than Google.

[BostonEnginerd → benologist]

Near as I can tell, the only way to make progress there is to know someone on the inside.

[jlarocco → BostonEnginerd]

Not true. Having thousands of followers and "going viral" is an equally good method.

[sfilargi → jlarocco]

That's like saying being born rich or winning the lottery is a good method to make money