Right, Shellvault isn't for everyone: we're aiming to provide a good service for anyone who wants more convenience than normal SSH can provide, and we've worked hard on transparently documenting security considerations and adding features that don't compromise on privacy.
We've done a lot to try and work on trust, but that won't truly come without a good record of contented customers. Hopefully we can work hard and impress you!
Looking good, you're right it's not for everyone but it will be the right solution for some, so don't get discourage from these mostly negative (rightly) comments. I see you comparatively to Serverpilot which is another server management for dummys type of service, they have made themselves a nice niche in the novice website admin community, which is where I see your service succeeding. Having said that one reason for the success of Serverpilot is that the founders had excellent reputation in the dev community as long time Microsofties, but browsing Shellvault I see no information who is behind the service. I have no idea who you are and that's what makes me hesitant about using your service. Some background info would help. BoL.
Thanks a lot for your advice and kindness. We've been hesitant to overuse industry credentials (I work at Google) because I personally look for documentation quality over goodness-by-association, but I agree that we haven't done enough to answer the question of "who is this, and why should I trust them?". You are right that having too little identity does not help the service look better, so we'll take another look at this.
We've done a lot to try and work on trust, but that won't truly come without a good record of contented customers. Hopefully we can work hard and impress you!