Exactly this. I get so sick of trying to track down where the solution to a basic issue is that should be documented in the readme only to find a string of github issues closed with no linking comment to where the actual solution is. Then I bounce back and forth between github, and jira and billion other things to just find out how to use something at a basic level. These days I don't even bother I just read the code.
This whole "not putting support" in github issues is kind of BS in my opinion. Whats wrong with the issues being cluttered up? It has a search functionality, and tags, Id rather have one source of truth.
If its basic then answer the question, put it in the readme, or link to another issue that has the question alread answered. Maintainers fail to realize that some people search for issues from a particular context and sometimes variations on the same question are useful when you are searching for something.
> issues closed with no linking comment to where the actual solution is
This does annoy me. I'm not sure theres a great solution though. Should the maintainer create a new forum post of behalf of the user? Probably not, often with support requests to open source projects - the user disappears right after posting it. This is likely to happen even more if the issue is moved by the maintainer elsewhere.
> This whole "not putting support" in github issues is kind of BS in my opinion. Whats wrong with the issues being cluttered up? It has a search functionality, and tags, Id rather have one source of truth.
The clutter does make things harder. Issues now need to be tagged, issue counts on the project page are meaningless, maintainers must constantly search for the "IsReallyAnIssue" tag instead of just clicking on the issues link, etc etc. How much these things annoy you or anyone else will vary wildly based on personal preferences, and the scale of the project.
But - Heres the thing. It's their project - they are entitled to request help/support requests are made in one place, while bug reports are in another.
this is also why github's enabling of deleting issues is a HUGE problem. naive devs tend to want to declutter a lot and what is easier to declutter than some closed github issues?
This whole "not putting support" in github issues is kind of BS in my opinion. Whats wrong with the issues being cluttered up? It has a search functionality, and tags, Id rather have one source of truth.
If its basic then answer the question, put it in the readme, or link to another issue that has the question alread answered. Maintainers fail to realize that some people search for issues from a particular context and sometimes variations on the same question are useful when you are searching for something.