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> Office is primary used by non-technical people

Who, in my experience, have only a grasp of the absolute basics of what they're using (and pretty much only live in the home tab), and consider most of the other basic functions as too complicated.

> [...] it's probably muscle memory to do the stuff you want

A good user interface design doesn't _require_ muscle memory, though it can reward it by making repetitive actions quick and efficient. Intuitiveness should be the goal.




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