I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high.
I definitely cast my perspective on this and apologize if I came on too strong,
Sorry to say, you're right and he has Stockholm syndrome. It's a very aggressive schedule, must be missing holidays half of the time to keep the phone.
I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high.
I definitely cast my perspective on this and apologize if I came on too strong,