Damage during delivery can be part of the product. I recently bought a window A/C unit, for which about 30% of the reviews claimed damage during delivery due to poor packaging (it is delivered in the manufacturer's packaging, not repackaged).
Since it was otherwise well-reviewed and cheap, I took my chances. Sure enough it was minorly-damaged when I received it, but worked out ok.
Since it was otherwise well-reviewed and cheap, I took my chances. Sure enough it was minorly-damaged when I received it, but worked out ok.