Another option for users is to file a complaint with the appropriate regulator, screenshot their submission and provide it to the company in question. For companies that, like AirBnB often operate in the gray area WRT regulations (and for which regulators often appreciate extra firepower) this could elicit a quick response.
It is sad that you have to do this, but it might be the most effective option. It might also help others in the same situation.
Sadly in the US, this isn't a channel we have available much. The FCC just announced that they're just gonna tell you to go pound sand unless you pay them.
State Attorneys General can still do things, sometimes.
It is sad that you have to do this, but it might be the most effective option. It might also help others in the same situation.