As with someone else's report about the LA Times: they say they don't, but you don't have to care what they say.
I did it this way. I went to their live help chat. The moment I said "cancel", I was redirected to another representative, who was clearly trained in customer retention. I held my ground (which is so much easier for me in chat than on a phone call!) and cancelled.
I did it this way. I went to their live help chat. The moment I said "cancel", I was redirected to another representative, who was clearly trained in customer retention. I held my ground (which is so much easier for me in chat than on a phone call!) and cancelled.