| In theory, it’s a good thing to listen to the user’s feedback and based on that, deliver what makes sense, right? Well, when a big company makes a stupid UX decision, today it’s absolutely impossible to communicate to the company that they screwed up and should fix the issue. After all, they are paying top buck to the “profeccional UX specialist” to make their decisions, and who are you, the end user, to tell them they screwed up. Lets take one specific example. If you’ve got an iPad pro (lets assume you specifically purchased the biggest screen avalable to make sure you can get the full screen experience on the web), you will not always get what you thought you paid for. You wonder, who at Google makes the decion, that iPad should be treated as a mobile device, as such, it should always deliver a mobile version of the google search results? It would’ve been OK, if there was a way to change this default, but, guess what —- it’s not possible. Yes, giving the users too many options sometimes leaves the users confused, but taking away meaningful useful options makes the users misurable. If you try to use their automated support system, it will return totally irrelevant results. If you try to play by their rules, and, when asked the question “whas this answer helpful?”, you honesly answer “no”, that does not seem to help on the short nor the long run, so why to even bother? It seems that these automated help systems have only one purpose —- to keep the noisy users away from their top paid UX specialist, so that they don’t waste their expencive time on listening to the stupid users feed back.
Perhaps, someone at Google will read this post? Maybe? |
