I agree with you, having had my share of back-and-forth with Apple Care.
But I think there's the build quality vs. the durability of the products. For me, Apple products win in build quality in the sense that the pieces are cleanly fabricated, properly aligned, don't wiggle, shake or bend, etc. I've had a ThinkPad and was disappointed from that point of view. Certainly better than many other brands (Dell, Toshiba), but still a bit under Apple.
But as I said, Apple does have some issues of durability. (e.g. MacBook's plastic cases, iPod/iPhone earbuds...)
But I think there's the build quality vs. the durability of the products. For me, Apple products win in build quality in the sense that the pieces are cleanly fabricated, properly aligned, don't wiggle, shake or bend, etc. I've had a ThinkPad and was disappointed from that point of view. Certainly better than many other brands (Dell, Toshiba), but still a bit under Apple.
But as I said, Apple does have some issues of durability. (e.g. MacBook's plastic cases, iPod/iPhone earbuds...)