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Yes. This is what the open source world doesn't understand. You can't just copy a commercial product feature-for-feature, open source it and then scratch your head wondering why it isn't gaining adoption.

When a corporate pays for software, they are paying for peace-of-mind and assurance more than the bits that make up the app.




That's true for Office and software packages like Webmail.

But if you build a system using Microsoft's tools and you ask for support, they'll tell you that the problem is with your code, not their tools. They'll support issues with your web server, database server, and even your IDE, but when it comes to the code itself, there's no level of support they can truly offer.

This is from 10 years of personal experience working in an MS centric organization. I get as much support on my Ruby code from MS as I get for the ASP code I wrote. None.

But people up the chain don't get this - they think "if we use the MS stack, we can blame them when something goes wrong."

I'll gladly take $200,000 a year from a company so they can feel like they can blame me when their apps don't work. I'll just charge them so many points per issue, have them run some diagnostics tool I send them, and say "you have a problem with your code. Can't help you."


But that's what your post's parents are talking about. Microsoft won't debug your code, but they will respond if you show them a bug in their code (and you've paid for the support accounts).


I was replying specifically to "When a corporate pays for software, they are paying for peace-of-mind and assurance more than the bits that make up the app."

The peace of mind part. And that support contract still hasn't provided a fix for the padded oracle exploit. It'll be "a few weeks yet."




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