Did you have a conversation with your reviewer, or are you just citing what the App Store rejection was?
You can both appeal the reviewer's decision and have a conversation with the reviewer, and if that doesn't work, you appeal to apple's app review board.
In the few times we've experienced rejection, the review board was the most useful option, and always approved us in the end.
Few points to expect:
- it was not uncommon to get cited completely different
"violations" as you go through various appeals
- "other apps do it" doesn't get you far
- process can take a while but perhaps we made a mistake of not going directly to the Apple app review board and stating our case there. We got approved in a few days after that.
Hello, thanks for sharing. We tried to talk with our reviewer (phone and resolution center) but he insists, that VPN is not intended for such use case. In my opinion it depends on the viewpoint. Reviewer's view is that we use VPN for functionality not related to VPN. Our view is that we _are_ VPN that provides extended functionality.
Yeah, skip the reviewer, they cite the rules endlessly, even if the rule they are citing has no connection to the actual problem (in your case it does, but still). App Review Board, send in your plea, that's that.
But is that how you market yourself to consumers, as a VPN, that also provides additional functionality? Or as a traffic analytics tool (that just so happens to be a VPN)?
The way YOU view your product is one thing- but how you market and present the app to customers is another.
A spammer might view their spam as "marketing email", but that doesn't make it so just because of their viewpoint
You can both appeal the reviewer's decision and have a conversation with the reviewer, and if that doesn't work, you appeal to apple's app review board.
In the few times we've experienced rejection, the review board was the most useful option, and always approved us in the end.
Few points to expect:
- it was not uncommon to get cited completely different "violations" as you go through various appeals
- "other apps do it" doesn't get you far
- process can take a while but perhaps we made a mistake of not going directly to the Apple app review board and stating our case there. We got approved in a few days after that.