On: Microsoft surges 8% after Morgan Stanley says it w...

[hobs]

If you want support for their software in production, get ready to pay for it, and generally, it's great.

https://support.microsoft.com/en-us/gp/support-options-for-b...

Professional Support Single Incident $499 USD for one incident

Professional Support 5-Pack $1999 USD for five incidents

[paulie_a → hobs]

500 for a single incident seems pretty expensive...

Usually when you buy a product the company supports it without additional fees.

[sitepodmatt → paulie_a]

Most of these credits are rolled into your licensing agreement, even with a $20k/year SME open value I recall us getting like 4 tickets free. They aren't just tickets, at 4am in the morning with a botched Exchange upgrade (it was our fault in the end we overlooked something with certs) you have a case manager on the phone (calling you back and a direct number to him/her) then they forward you as required, you end up essentially talking to one of Exchange developers if required. The escalation path, speed, and knowledge are seriously awesome.