More likely it's just that HipChat isn't a great product experience.
As an example, the only way to edit a message is to use a sed-style "s/foo/bar", which is absurd. Because of this, you can't edit messages other than the most recent one, and if you want to edit one instance of "foo" but not another instance of "foo" you're out of luck. That's a terrible piece of UX even if you're in the only subset of users (software devs familiar with sed-style search and replace) where it makes any sense whatsoever
One time I was trying to correct and "its" that should've been an "it's", but I didn't realized there was a preceding, correct "its" in the post. I ended up changing that "its" to an incorrect "it's", while also leaving the following incorrect "its". It was inconsequential, but very frustrating.
As a sibling comment said, the main reason my team abandoned Hipchat for Slack was Hipchat was hopelessly buggy and unreliable at the time we tried to use it.
Yeah. HipChat's stability was absolutely abysmal for quite some time. They seem to have finally gotten it under control. That or a majority of their user base went elsewhere.
