>Consumers should be the ones building chatbots to talk to brands not vice versa.
There was a lot of sci-fi ish talk, back in the day, about 'agents' or 'smart personal agents' or thinks like that; where we'd all have a team of semi-intelligent bots that would go off and do things on our behalf.
It's interesting that we kinda have some of this now, but as you say, it's reversed; the agents are owned by the company that is trying to sell us something, so rather than negotiating for us, they negotiate against us.
There was a lot of sci-fi ish talk, back in the day, about 'agents' or 'smart personal agents' or thinks like that; where we'd all have a team of semi-intelligent bots that would go off and do things on our behalf.
It's interesting that we kinda have some of this now, but as you say, it's reversed; the agents are owned by the company that is trying to sell us something, so rather than negotiating for us, they negotiate against us.