I think this expresses everything that's wrong about a lot of other companies. And if they can't figure this out, they deserve to fail. How this can even be considered a "moat"? You'd think customer trust/experience should be at the root of good business, especially repeat business.
I think this expresses everything that's wrong about a lot of other companies. And if they can't figure this out, they deserve to fail. How this can even be considered a "moat"? You'd think customer trust/experience should be at the root of good business, especially repeat business.