What does the customer see when you reply from Front? e.g. your individual email (youremail@company.com) or a team email (sales@company.com)
Sorry for the basic question -- I couldn't tell from the demo video and the free trial takes some setup. Trying to figure out if this fits existing workflows or would need new workflows to be built around it. Thanks for your help!
Both is possible. You set up separate mailboxes (either team-wide or private) for specific email addresses, and by default you reply from the address they wrote to.
Sorry for the basic question -- I couldn't tell from the demo video and the free trial takes some setup. Trying to figure out if this fits existing workflows or would need new workflows to be built around it. Thanks for your help!