> At Google, our IT staff are full time engineers.
If this course is based on this view of the IT Support role (which I heartily approve of, but which is not the baseline norm in the industry) it really should be called the IT Support Engineering Professional Certificate or something similar, because otherwise it won't communicate it's real focus either to applicants or, perhaps more critically, hiring officers.
If this course is based on this view of the IT Support role (which I heartily approve of, but which is not the baseline norm in the industry) it really should be called the IT Support Engineering Professional Certificate or something similar, because otherwise it won't communicate it's real focus either to applicants or, perhaps more critically, hiring officers.