Jessica, I signed-up about 3 months ago. It took me quite a while to decide or not to give you my Paypal password, but I did. I had a problem with my account (Paypal being in Spain) because you had a problem with the dots and commas. The app thought I had 14.000$ when in reality I had 14.00$ (the problem is still there)
I wrote to you about it and never heard back. I left and haven't logged in again.
Is not that the bug was a big deal, is that you expect me to trust you with my money info, and won't even get back at me via email.
Maybe you should look into this.
Overall, I really like your startup. Congratulations!
I can attest that the InDinero team has been super responsive to our small business.
In addition to the prompt & steady flow of email dialogue, Jessica has actually called us a few times to get feedback and they've already started implementing the features we've requested.
Just wanted to share another customer service related experience with them.
-We have absolutely no affiliation with InDinero or any of its employees.
I originally checked it out, but they apparently had some problems with Gmail addresses with + signs in them, which created an infinite loop of log-in prompts. The site looked great though, but I can't really check in every day to see if they fixed it.
I appreciate that I got a response about the nature of the problem after a while, though. (I imagine they had a lot on their plate after InDinero was unveiled.)
I wrote to you about it and never heard back. I left and haven't logged in again.
Is not that the bug was a big deal, is that you expect me to trust you with my money info, and won't even get back at me via email.
Maybe you should look into this.
Overall, I really like your startup. Congratulations!