On: In Defense of Not-Invented-Here Syndrome (2001)

[d4nt]

This works the other way round too. For many companies, if something breaks they want a support contract in place with agreed SLAs.

The threat that a crucial back office system might break and the only people they could call to fix it are Ray and Moss from the IT dept in the basement, is worth paying a premium to avoid.

[cperciva → d4nt]

For many companies, if something breaks they want a support contract in place with agreed SLAs.

And here, in a nutshell, we have the difference between a startup and a large corporation.