Me too. No land line, no mobile. I don't have an anxiety response as detailed here so much as a properly calibrated respect for my own uninterrupted time. Job wants me to get a mobile phone but we'll see. Email makes sense: it's a pull interface. If you want a push interface to communicate with me you'll have to ring my door bell
I recently made the mistake of helping carry the load at work by answering the phone there. It's alright, mostly scripted, & my lack of customer friendliness (Surprising the amount of silence yes/no answers invoke) will hopefully transition us away from having a developer handling support calls soon
They're aware. I said I hate phones in my interview. We're a small company that recently had a third of the company leave. We're getting me to focus on streamlining triage for support emails, where my ability to dig into SQL & RTFS can be done without a client on the line
And they wouldn't have a job if nobody did the accounting, and they wouldn't have a job if nobody did the building maintenance, and they wouldn't have a job if nobody designed marketing material...
A lot of jobs are important. That doesn't imply that everyone should want to do every job.
Customer support is just one job among many. And disliking customer support isn't disliking customers.
Wow presumptious much? I didn't call the customers annoying-- though I'll admit sometimes you get that person. Most of the time people are happy to be interacting with someone who at leasts knows what they're doing & can solve their problem. Woe is me for being problem oriented rather than customer oriented
You do realize those annoying customers wouldn't have anything to call about if it without those introverted developers who are busy programming whatever's been management's whim since last sprint?
I recently made the mistake of helping carry the load at work by answering the phone there. It's alright, mostly scripted, & my lack of customer friendliness (Surprising the amount of silence yes/no answers invoke) will hopefully transition us away from having a developer handling support calls soon