Being comfortable with what you know is one thing. The other one is that "they are just unwilling to learn something different" is comfortable narrative if you are advocate, but oftentimes too much of a simplification. At least based on what I observed when geeks interacted with users.
Google Docs, Adroid and iOS for that matter worked hard on making everything intuitive for average person. They are easy to start with. They are less frustrating for use case they are meant for then Microsoft products. Otherwise said, someone with influence and power in team who made sure users needs were cared about in gazimillion of small details. And they look good.
Many geeks are quick to write off users and assume they are dumb instead of trying to understand what those people do or need. As far as geek is concerned, the user is doing some stupid generic thing in word processor. If something does not work, it is unimportant edge case that user should not care about - because geek dont need it. People who say that it is all about users being lazy generally never valued what those users do and dont consider half their needs to be legitimate. I mean, people were "just not willing to learn something new" for not jumping to open office from Excel, but I swear to got that excel was both faster/responsive and easier to use at that time and open office really missed features that people I knew actually used.
Very-similar-but-not-quite-the-same-word-processor software may mean that report you used to generate within an hour suddenly takes three and still does not look good enough. Clunky may mean twice as much clicking for often performed tasks. If may mean that often used features are awfully complicated or hidden from sight. Or that it is generally slower in things that are visible while fast in things that dont matter.
You cant just write that off as lazy or stupid users to their face and cant just get offended and then get aggressive when they talk about their frustrations (which is what I have seen geeks to do).
Google Docs, Adroid and iOS for that matter worked hard on making everything intuitive for average person. They are easy to start with. They are less frustrating for use case they are meant for then Microsoft products. Otherwise said, someone with influence and power in team who made sure users needs were cared about in gazimillion of small details. And they look good.
Many geeks are quick to write off users and assume they are dumb instead of trying to understand what those people do or need. As far as geek is concerned, the user is doing some stupid generic thing in word processor. If something does not work, it is unimportant edge case that user should not care about - because geek dont need it. People who say that it is all about users being lazy generally never valued what those users do and dont consider half their needs to be legitimate. I mean, people were "just not willing to learn something new" for not jumping to open office from Excel, but I swear to got that excel was both faster/responsive and easier to use at that time and open office really missed features that people I knew actually used.
Very-similar-but-not-quite-the-same-word-processor software may mean that report you used to generate within an hour suddenly takes three and still does not look good enough. Clunky may mean twice as much clicking for often performed tasks. If may mean that often used features are awfully complicated or hidden from sight. Or that it is generally slower in things that are visible while fast in things that dont matter.
You cant just write that off as lazy or stupid users to their face and cant just get offended and then get aggressive when they talk about their frustrations (which is what I have seen geeks to do).