I'd agree with the other comment above - if what you've said is true, leave it up.
Years ago I had a situation (with a music technology hardware supplier) which just wasn't getting resolved; as soon as I made a website publicising the issue, they were bending over backwards to get it taken down; I said that I'd take it down as soon as the issues were sorted.
They never were (the product died) - but I'll never forget the threatening phone call I had one Saturday morning. I knew I had nothing to fear as I'd just documented what had actually happened and nothing more. It may not be the same in the US (and I know you're in the UK), but in the UK I think that there's still the ability to complain loudly about something as long as you're being truthful. Looks to me like they screwed up three times, and it's all on them.
Years ago I had a situation (with a music technology hardware supplier) which just wasn't getting resolved; as soon as I made a website publicising the issue, they were bending over backwards to get it taken down; I said that I'd take it down as soon as the issues were sorted.
They never were (the product died) - but I'll never forget the threatening phone call I had one Saturday morning. I knew I had nothing to fear as I'd just documented what had actually happened and nothing more. It may not be the same in the US (and I know you're in the UK), but in the UK I think that there's still the ability to complain loudly about something as long as you're being truthful. Looks to me like they screwed up three times, and it's all on them.