I really had no idea how much the actual "unit cost" of a call to customer service was until I worked on a consumer-facing app for a company that also had a large call center. One of our metrics of how well our app worked was how many call center interactions were avoided because customers could use self-service options in the app. Anytime someone called, the average effective cost to us was on the order of tens of dollars.
This is doubly true when it comes to this threat of suing you for mistakenly receiving the second device, notwithstanding the customer support costs leading up to this.
A Switch is definitely worth less than the cost of having an attorney prepare even the initial legal complaint against you, let alone setting foot into court.
> A Switch is definitely worth less than the cost of having an attorney prepare even the initial legal complaint against you, let alone setting foot into court.
Small claims will be submitted to a collection agency, which will handle the legal posturing in a fully automated manner, i.e. Nintendo sells the claim for, say, 20 per cent of expected return and has nothing to do with it any more, ever (since the collection agency basically gives up if the debtor contests the claim, so they take a calculated risk that at least one fifth of claims will be paid uncontested).
This is doubly true when it comes to this threat of suing you for mistakenly receiving the second device, notwithstanding the customer support costs leading up to this.
A Switch is definitely worth less than the cost of having an attorney prepare even the initial legal complaint against you, let alone setting foot into court.