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Well, I'm glad it's not just me. I had my top case replaced a month ago after my 'w' key started sticking down off and on. I could swear I felt one of the keys on my new case stick once, but it hasn't happend again.

I usually don't buy Apple Care, but as I look at the 1 year mark approach, I'm thinking I may need to suck it up and buy it if the alternative is a $400-700 top case replacement ever few months on my dime until Apple decides to issue an extended warranty. Even if they do issue one, with my last laptop, I had to fight them to replace my main board a second time with the GPU failures because they tried to claim that since they repaired it once, it was impossible that the issue could happen a second time even though all of their diagnostic tests showed that it indeed had.

On the plus side, ever time they replace the keyboard, you get a brand new battery and new USB-C connectors (which I'm also paranoid are going to have longevity issues).




> Even if they do issue one, with my last laptop, I had to fight them to replace my main board a second time with the GPU failures because they tried to claim that since they repaired it once, it was impossible that the issue could happen a second time even though all of their diagnostic tests showed that it indeed had.

Been there, done that. Even to fix once. "Well, it fails that specific diagnostic and there's a bulletin about it, but we don't think that's the issue", even though I could repeatedly make it kernel panic due to a GPU fault merely by browsing a page in Safari (and the console spewed forth the same errors).

I know people claim Apple has uniformly excellent service and I'd agree that for the most part, they do, but there's also polarizingly bad service, too.




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