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Consumer Reports: Skip iPhone 4 (wsj.com)
32 points by MikeCapone on July 12, 2010 | hide | past | favorite | 13 comments



Awful headline (on the WSJ's part).

Consumer Reports didn't say anything that could be meaningfully construed as "skip iPhone 4".

What they said is that they can't put their "Recommended" marks on it until Apple addresses the antenna problem.

They also pointed out that the phone garnered the highest rating score on their latest smartphone ratings. That's pretty damn far from telling people to "skip it".

Lazy reporting.


>What they said is that they can't put their "Recommended" marks on it until Apple addresses the antenna problem.

Which means "skip it".

They've done the same thing with vehicles, saying "We love this vehicle...but the reliability record isn't good so we don't recommend it." Not recommending it = you should skip it.

Of course I take all Consumer Reports reviews with a grain of salt. They're good at reviewing dishwashers and power washers, but their reviews of tech are usually seriously lacking.


> Not recommending it = you should skip it.

Nonsense. There is a whole vast middle ground between "recommended" and "you should skip it".

Consumer Reports is about helping people make educated choices, not some remedial "yes/no" recommendation. They rate the iPhone 4 very highly but have a reservation about it. You have to strain pretty hard to read that as "skip it".

(I do agree with you about the questionable quality of their tech reviews, though. I do find them frustrating at times)


>Nonsense. There is a whole vast middle ground between "recommended" and "you should skip it".

They wrap up by saying "Get a 3GS instead". Could they be any clearer?

They are ABSOLUTELY saying skip it. Should anyone listen to them? Of course not. They're whoring for attention, and their credibility testing tech is dubious. They're also the ones who a few short days ago were telling us that the iPhone 4 has no reception problem.

>Consumer Reports is about helping people make educated choices, not some remedial "yes/no" recommendation.

Uh...no. CR "recommended" lists are the yes. Everything else is a no.

You're really desperately trying to colour their statements that couldn't be clearer.


They reported the same 20 dB drop as Anandtech, a week later.

However, unlike Anandtech, CR failed to even mention how the phone holds calls given certain signal strengths or drops in signal strength.

Also, one wonders about their lab, since CR failed to find the drops from comparable smartphones that Anandtech found, reportedly around 9 - 14 dB, and failed to explain how each phone's drop affected call retention, sound quality, or data rates.

Not all radio tuners or antennas are created equal; just look at WiFi 802.11n data rates from different vendors given the same signal strength.

Reviewers need to stop focusing on signal strength, and test actual call handling.

Doing a real test (instead of "oh, now we see what you meant...") would have been great PR for Consumer Reports.


They have had issues in the car area also. It helps to know about the prejudices and capabilities of review organizations when judging their opinion. Ideally you will gravitate to someone who has the same or close to the same priorities that you do.


that's exactly how I've read the headline on WSJ newswire too.

IIRC they also explicitly said to choose 3GS over 4G.


I am returning mine because of proximity sensor problem. Exchanged twice, still having issue. Sometimes I feel that my ears are not designed for iPhone 4 or thats probably what Steve Jobs would say.


I don't think your average Consumer Reports reader would be an iPhone owner anyway.


Just go to an Apple store and act seriously entitled. Do it on a busy day when a TON of people are playing with iPhone 4s. Get really loud and demand to exchange it unless you get a free case.

Odds are you'll get a free bumper case and asked to leave. Problem solved.


Just what I want to do as a paying customer: go into the store and act like an ass to get what I already paid for; great...


You're not getting what you paid for; you're getting a complimentary case to address the "horrific loss of signal power" due a design flaw. Consumer Reports said the iPhone 4 is the "the best smartphone on the market" according to its test, but doesn't recommend it (it instead specifically endorsed the iPhone 3GS running iOS4) because of the antenna design flaw.


Sounds like you're well on your way to the right attitude for that store visit ;-)




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