Always happy to discuss things over a beer. (Well, I'll have white wine, if you don't mind ;)
And yes, not every situation is salvageable. Alas. Knowing when to stop is why I'm in favor of having a defined process well before you come to the "change, or else" part. That prevents the sad effect that your bar shifts as you collect reports, just because you've got more things to do.
And yes, not every situation is salvageable. Alas. Knowing when to stop is why I'm in favor of having a defined process well before you come to the "change, or else" part. That prevents the sad effect that your bar shifts as you collect reports, just because you've got more things to do.