(Germany) For example someone used our bank account to buy on Amazon. We found out by checking our bank account. We told Amazon about it, but they only would remove the bank data from that account. No blacklisting of our bank account IBAN or anything else. Then some time later this happened again by the same person with a much larger amount. We discovered it again because we regularly check our bank account. Amazon has no blacklisting or other protection. Again they only removed the account. Then a third time it happened with even a larger amount. Wouldn't we have checked, we'd lost some money. And obviously we would not like to play that game the next 20 years - because let's name it, someone stole from our bank account and Amazon didn't prevent it but helped although told about it.
We made a report online with the police, they had some questions and it never happened again.
This was one of several incidents with Amazon that only involving the police got fixed.
Usually they will forward the case on to the relevant department as long as you stay involved and apply pressure. There's nothing stopping you from personally contacting the relevant department, either.
