>Or maybe they're exaggerating a minor issue to make the product look better like a late night infommercial.
Most of those infomercial products are actually designed for the disabled. I don't bring that up just because it's a really important lesson (which I think it is), but it also has a parallel here. Minor issues for people in one situation may be huge encumbrances to someone else. What's more likely is products have their audience exaggerated and widened, but very often a real problem is being solved. It just may not be a problem all or even most of us have.
> Or maybe they're exaggerating a minor issue to make the product look better like a late night infommercial.
Sure. I'm not trying to suggest it is an enhancement in the work process, just that it may be even considering the GP's sentiment of "Seems like if the mechanic just had to turn around to access the ring-binder, instead of walking down a flight of stairs, the efficiency difference would be less." by providing additional information that may not have been considered.