If I ever become CEO, remind me never to post online ever. People hang on every dinky statement, take it for gospel, and then try to burn your house down with it.
When Anonymous ran some anti-ISIS operation, they accused CloudFlare of "hosting" dozens of pro-ISIS sites[1]. It turns out Anonymous was entirely wrong about the CloudFlare customer sites (confirmed by DHS) and hypocritical (because CloudFlare tried to remain content-indifferent and, as such, protects lots of Anonymous sites). But their image took a spanking for it in the news, despite (1) investigating the claims, (2) contacting DHS to confirm they were in the right, (3) having a rational counterargument (even if it wasn't as simply as "TERRORISTS!!!!1!!1one").
Remaining quiet isn't the solution either. @eastdakota was actively corresponding with the HN community while his security+product teams were actively mitigating the "CloudBleed" damage.
Sometimes you will lose the news cycle, even if you are in the right and did everything right as a company should.
