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plain wrong. there is a 2-year warranty within 6 months the seller needs to actually prove that it worked correct. after that you (buyer) need to prove it. there is __never__ a warranty (under law, the manufacturer can make a special guarantee like apple care of course) between the manufacturer and the buyer (at least in the eu and might change if seller == manufacturer) the warranty is always between the _seller_ and the _buyer_. if the seller is something like amazon than you give your defective product back to amazon (amazon than of course has the same warranty between his seller/manufacturer). b2b is the same (but also has some special rules and might be (more) country dependant).

( Source: http://europa.eu/youreurope/citizens/consumers/shopping/guar... German EU LAW: http://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX... (99/44/EG) )

Edit: Well the most important fact of course is that there is no "eu law" there are just policies that the countries than can enforce/make a law out of it (http://ec.europa.eu/info/law/law-making-process/overview-law...) well european can than make claims against the country, but sometimes they even fail to do that.




EU directives are in practice no different to national law. Sure, countries can refuse to enforce them but they can refuse to enforce their national law as well. If we are at that stage all bets are off. "Can enforce" sounds like this is optional which it is really not. Courts refer to EU law just like they do to national law.


> "Can enforce" sounds like this is optional which it is really not. Courts refer to EU law just like they do to national law.

In practice it's a mess system. Courts choose and pick however they want to implement the directives, even in countries where courts should be independent the ruling political countries have enough pressure on the courts. Sometimes they even enforce invalidated directives which is unlawful but then again if a country has enough money they could just pay the fines. Therefore there is so much unhappiness about the EU in the general populace, local politicians blame the EU laws, EU politicians blame the local laws and no one is accountable, it really sucks and isn't what a democracy is supposed to be.


Of course there can be a manufacturer warranty, there just isn't a legal requirement for one (and it can have rules like "talk to the dealer if you bought it recently, we cover you only when you can't go through them anymore")


Precisely. Most of the time electronic device manufacturers set the commercial warranty[1] to one year, but that's purely their prerogative. That's why you can go the Apple Store with your MacBook during the first year[2] even if you bought it from FNAC or Amazon or whatever. Apple Care extends that duration to three years, and possibly sets additional coverage terms like with Apple Care +.

On top of that, as merb said, following the EU directive, local law (in France, that's the Hamon bill) says the legal warranty of compliance[0] covers for the whole two years. So Apple can tell me to buzz off past the first year if I bought their hardware from Amazon, but so that I can go through them directly instead of going the roundabout way through the seller during the first year. The seller can never tell you to buzz of (as long as you duly prove the defect past 6 months as merb said), even during the time a possible commercial warranty applies, but it can be more efficient to go through the manufacturer directly, as is the case with Apple Stores, but I've been using this for other brands where the wait list was months long through the seller whereas the manufacturer fixed it in less than a week and even footed the bill for the postage.

[0]: https://www.service-public.fr/particuliers/vosdroits/F11094

[1]: https://www.service-public.fr/particuliers/vosdroits/F11093

[2]: https://www.apple.com/legal/warranty/products/mac-french.htm...




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