They didn't mean to be rude, but do come across as such, especially for people who are not as computer-savvy. Phrasing things badly can be as rude as a deliberate insult; it signals you don't respect the one you communicate with enough to think things through.
No human working in customer service would get away with saying things like that, computer user interfaces should be held up to the same standards.
No human working in customer service would get away with saying things like that, computer user interfaces should be held up to the same standards.