On: A startup’s Firebase bill suddenly increased from ...

[pranavsinghca]

I don't think this should have ever been offered.

Curious - how could FastMail ever properly close/sunset these accounts? Were they going to regularly check on all of their customers to see if they had passed away? Was there some 'we close the email if you don't log in for 5 years straight'?

Serious question - how should these type of lifetime promises ever be properly managed? (especially when the customer is an individual)

[delhanty → pranavsinghca]

From a business point of view, they are generally regarded to be a bad idea. See various comments on what is now the main FastMail thread:

https://news.ycombinator.com/item?id=14357859

My point is simply this:

FastMail unwisely offered lifetime email service for one-time $15 payment. I accepted that offer on behalf of my father.

FastMail should now honour that agreement.