if this is real i see they will have issues in future they charge very well for the service they provide so i assume they should have good engineers stick to them for long term growth.
I think the point being made is that their automation is at a point where they don't need good engineers on data centre ops. Anything which requires skill to diagnose and fix is software defined and managed remotely, which leaves nothing much more than racking servers and swapping out the hard disk with a blinking light on its caddy.
