Hi Paul, probably a bad translation as my mother tongue isn't English ;) About t...

abarrera on March 13, 2008 | parent | context | favorite | on: 5 rules to get customer support right

Hi Paul, probably a bad translation as my mother tongue isn't English ;) About the 6 rules, the last one isn't really a rule but an additional point. Maybe I should separate it so it doesn't creates confusion.