I don't see how "inexperience" have anything to do with it.
Sure, experienced users may be more adaptive. But that does not mean they enjoy it. In particular when they have been through the process a few times, and it always ended up feeling like a red queen's race.
Sure, experienced users may be more adaptive. But that does not mean they enjoy it. In particular when they have been through the process a few times, and it always ended up feeling like a red queen's race.