Presumably it A) benefits the worker, since they make extra if they provide good service, B) benefits the employer, because the worker is motivated to provide good service, and C) the service level is highly visible to the customer, who they interact closely with.
I tip my hair cutter, but not my car mechanic, mostly due to C, I guess.
> Presumably it A) benefits the worker, since they make extra if they provide good service, B) benefits the employer, because the worker is motivated to provide good service, and C) the service level is highly visible to the customer, who they interact closely with.
I tip my hair cutter, but not my car mechanic, mostly due to C, I guess.
Interesting you should mention. I've seen evidence where this was tested in a local consumer right program. Someone would disconnect their spark plug, and then act as if they're an innocent driver who's car is broken. Or a piece of rubber of < 5 EUR was removed. Some car technicians were honest (mostly those who were part of trade organisation BOVAG), don't get me wrong. But some also deceived/lied about the problem, and made the customer pay insane prices to fix a simple problem. They also tested if technicians would fix an additional, obvious problem. One even fixed the problem, but made something else worse. In short, I'm not going to assume anymore that car technicians are honestly going to fix all the problems my car has.
I tip my hair cutter, but not my car mechanic, mostly due to C, I guess.