On: It Takes 6 Days to Change 1 Line of Code (2015)

[aiiane]

I've seen systems that have two fields, e.g. priority and severity. Where severity is "how important the client thinks it is" and priority is "how important we think it is".

[Pxtl → aiiane]

Our system has another one: Who it impacts. Does it impact a user, a department, or the entire organization? The difference between "my crap's broken" "our crap's broken" or "everybody's crap's broken".

[azernik → aiiane]

Heh. I like that distinction.