On: Police raid Gizmodo editor's house

[nailer]

You're right, sjobs@ would have been better, but whoever received the call at Apple and didn't route it to the right people (or whoever ignored it for a week) seriously let the company down.

[epochwolf → nailer]

Do we know what the guy that called Apple actually said? Just imagine if I called Google and told them I had a lost Nexus One.

[joezydeco → epochwolf]

Exactly. Apple tech support isn't a lost and found. They have no training or directive to reunite lost phones with their owners.

[nailer → joezydeco]

Sure, but staff in any part of the company should have initiative and do the right thing whether in their job description or not.