> we're trying since 3 days to contact anybody from them to get our business back on to the road!
Didn't they already tell you how to "architect applications for resilience"?
I was told that on more than one occasion. Essentially that one should be prepared if features don't work as advertised or unexpected things (including hardware issues) happen.
> First thought after 5 years of paying them a lot of money to migrate somewhere else (e.g. Google).
The thing that works in their favor is that some of the features tend to be a specific to the provider in question. The more one uses those features, chances are that they'd find it increasingly difficult to migrate elsewhere.
Didn't they already tell you how to "architect applications for resilience"?
I was told that on more than one occasion. Essentially that one should be prepared if features don't work as advertised or unexpected things (including hardware issues) happen.
> First thought after 5 years of paying them a lot of money to migrate somewhere else (e.g. Google).
The thing that works in their favor is that some of the features tend to be a specific to the provider in question. The more one uses those features, chances are that they'd find it increasingly difficult to migrate elsewhere.