On: Tell HN: you can pick up a WiFi iPad today and trade it in for a 3G later

[jeff18]

Right... Is it a common practice to get customer service reps from a reputable company to sign a contract when they tell you something that does not seem extraordinary?

Update: You guys scared me, so I just called Apple directly. They said that the official policy is that you have 14 days to exchange an opened Apple product, but in the case of the iPad it is common for Apple Store employees to extend this to 30 days (I now see the 30 day extension note on my receipt).

I did not get the phone call in writing though, but as I mentioned, you can verify it for yourself. ;)

[kian → jeff18]

I called my local store and asked - they confirmed the extension to 30 days, but noted that there would be a 10% restocking fee.

[mooism2 → jeff18]

I would expect them to have promotional leaflets available that included the promise.