I hate that Google don't give a damn about its users. To them interacting with humans is a waste of time and money... They prefer to automate everything and manage servers, robots and programs instead.
The same thing happened to us in 2013 luckily had backup servers at Linode.. took them 2 weeks to solve the problem it was a bug in their billing system.
Google gave us $8k credit and I gave them another try and convinced myself that GCE was very young in 2013.
Now I'm just worried! It's 2016 and our entire business depends on their platform and their support sucks! Even the $400/month version!!
Google, why can't you have support like DigitalOcean and Linode?
Google, why can't you have support like DigitalOcean and Linode?
Because it's totally not in their DNA?
Because GCE and company are relatively low priority offerings? Would you agree these are higher:
Ad Words etc., which make the bulk of their money.
Search etc. which among other things has you seeing those ads.
Android and all their other efforts to keep themselves from losing their access to the users of the above.
For a while, Google+ was an anomalous offering they were pushing very hard (with this sort of brain damage with linked accounts that hit hard with their real names policy), but they might try such a stunt again.
Compared to the two service providers your mentioned, which only do one thing. Even AWS is I gather rather like that, there's it + all the Amazon selling stuff which is significantly separate. Some of the DNA is shared, but that's not all bad, such as the focus on customers.
The same thing happened to us in 2013 luckily had backup servers at Linode.. took them 2 weeks to solve the problem it was a bug in their billing system.
Google gave us $8k credit and I gave them another try and convinced myself that GCE was very young in 2013.
Now I'm just worried! It's 2016 and our entire business depends on their platform and their support sucks! Even the $400/month version!!
Google, why can't you have support like DigitalOcean and Linode?