You are wrong on one part: connectivity providers usually provide detailed information about failures to their customers [1]. The only thing is: you are not their customer — your ISP is.
Some ISPs will communicate to their own customers, i.e. you, for instance see the link NiekvdMaas posted in the thread [2]. Sadly, most ISPs do not relay any detailed info.
[1] I once saw a fully detailed report from a connectivity provider about a cable failure and repair, with pictures of scuba-divers included — the cut happened on fibers running at the bottom of a water canal.
Some ISPs will communicate to their own customers, i.e. you, for instance see the link NiekvdMaas posted in the thread [2]. Sadly, most ISPs do not relay any detailed info.
[1] I once saw a fully detailed report from a connectivity provider about a cable failure and repair, with pictures of scuba-divers included — the cut happened on fibers running at the bottom of a water canal.
[2] https://news.ycombinator.com/item?id=11213555