It might be better to give them an option to put forward good news about X, then...

		wisty on Jan 22, 2010 \| parent \| context \| favorite \| on: The Real Reason Outsourcing Continues To Fail It might be better to give them an option to put forward good news about X, then gently coax the bad news out if you don't hear back. Basically, say "If everything is going great, give me an email when you sign off." They might be more comfortable that way.