1 - the user pastes his error message
2 - he gets a list of possible answers
3 - if he finds a suitable answer, he clicks on it
4 - if he does not find an answer, you ask him to give his email adress so that you notify him when an answer is found
5 - if an answer is found you notify him
6 - after 48hours you send him a message with the subject line "nobody found and answer to your question. did you find one?"
1 - the user pastes his error message 2 - he gets a list of possible answers 3 - if he finds a suitable answer, he clicks on it 4 - if he does not find an answer, you ask him to give his email adress so that you notify him when an answer is found 5 - if an answer is found you notify him 6 - after 48hours you send him a message with the subject line "nobody found and answer to your question. did you find one?"